Copier/Microform troubleshooting

• Go to the machine with the patron so you can see the problem.
• Is the power turned on?—If not, turn it on.
• Does the display panel read “Please enable the external control device”?—The patron must insert cash or slide their card through the reader. Acceptable cards are Stanford ID cards with Cardplan funds available or copier cards—no Safeway, Costco, or credit cards.
• Does the card reader say “No card”?—The reader is not connected to the network. Call 5-HELP or send a HelpSU ticket to report the problem.
• Does the card reader say “Invalid” after the card is swiped?—The card does not have sufficient funds available.
• If the copier needs paper or toner, call Xerox at 5-1036; tell them what service is needed and identify the copier as “Machine #6.”
• If the microprinter displays a trouble code, consult the guide on the column next to the machine. If the display is “PE” and you find paper in the tray, follow the instructions for “PO.”