Concierge Program 2016-17

We are pleased to announce the kick-off of the 2016-17 Concierge Program with a Concierge Cocktail Hour. We'll present an overview of the Concierge Program, announce some of this year's topics, and demo new online resources supporting the program.

We hope you’ll join us and your colleagues on September 27th from 3-4 PM in the East Asia Library, room 224.

The Concierge Program is moving from Coursework to Canvas as our administrative platform. Please register for the Canvas system and sign up for the Cocktail Hour.

The Concierge Program sponsors information sessions for all Library staff with three closely related objectives:

  1. Foster a customer service culture within SUL so that all staff recognize that service is central to their job.
  2. Educate staff about the broad suite of services, resources, and facilities that the Library provides.
  3. Empower all Library staff to serve as informed points of contact to Stanford scholars and students.

Whether you can join us for the cocktail hour or not, video recordings of past Concierge sessions are available in the Stanford Digital Repository.