Tony's role in the library
I manage the Product and Service Management (PSM) team in the Digital Library Systems and Services (DLSS) group. The PSM team is comprised of Product and Service Managers for technologies either developed or implemented by DLSS. My main focus is to lead DLSS's efforts to drive the prioritization and definition of customer-driven development efforts and for ensuring a holistic approach to delivering technology-based services. That means delivering solutions that encompass all areas of products and services such as support, documentation and ongoing enhancements.