Connecting to e-resources

Troubleshooting guide

If you are unable to connect to a e-resource, try the following:

  • Check the SearchWorks record to verify that we have a current subscription.
  • Clear your browser’s cache and cookies and restart your browser or use an incognito/private browser window.
  • Try using a different browser.
  • Check the system status page for known outages.
  • Report a connection problem.

If you have trouble accessing an e-resource from off-campus:

  • Log into Stanford VPN using full traffic (non-split-tunnel) VPN connection.
  • Open an incognito or private browser window.
  • Try to connect again using the EZproxy link: add the EZproxy prefix (https://stanford.idm.oclc.org/login?url=) to the beginning of the URL, e.g.,  https://stanford.idm.oclc.org/login?url=http://www.nature.com.

If a SearchWorks or a  Stanford Find full text linkFind full text link does not resolve or gives an error, you can report a connection problem or try the following workaround:

 

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