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  1. The big game: a century of tradition : videorecording

    Stanford: The DAPER Investment Fund, 1997.

    History and highlights of the annual football game between Stanford University and UC Berkeley; persons interviewed include Frankie Albert, Kevin Moen, Richard Rodgers, Joe Kapp, John Hopkins, Tom Holmoe, and Tyrone Willingham.

  2. The improvement guide : a practical approach to enhancing organizational performance

    Second edition. - San Francisco : Jossey-Bass, [2009]

    This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.

    Online Safari Books Online

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