Service level agreements

Typical digitization service delivery timeframes

Once a digitization request is submitted  (see Requesting digitization services for details), a lab coordinator will schedule the digitization work into the appropriate lab digitization queue. In most cases, the turnaround times listed below will apply.

 Standard delivery turnaround 

Request Type Standard turnaround of materials
Digitization / Reformatting / Forensics requests 15 business days* ** 
Digitization of oversized materials 30 business days* **
Requests for content previously digitized by DLSS 5-7 business days
Rush and non-standard requests A lab representative will discuss our ability to meet these requirements. An additional charge (50%) will be added to these orders.


Standard formats for delivery of digitized content

The labs can deliver files in a variety of formats and specifications, and in a variety of ways, based on service request requirements. Specific patron needs should be identified in the JIRA ticket. Unless otherwise specified, deliverables will be placed on a local server for retrieval.

 Standard delivery formats 

Type of request Standard delivery format


TIFF or PDF file(s)


Format: MP3 
Bitrate: 160 (mono) or 320 (stereo) kbps

Moving Image Wrapper: QuickTime (MOV) 
Pixel aspect ratio: 640x480 
Video format: H.264/AVC 
Video bitrate: 800-1700 kbps

Born Digital (Disks, Drives) * 

.dd (raw disk image) or .ad1 (logical disk image),  text file documenting recovery process, csv file listing, JPEGs images of media, and recovered files

* Digital Forensics requests have two recovery options: a forensic capture of the media (possibly including deleted files) and a logical capture that only contains files that have not been deleted from the filesystem. In either recovery option, the client will be provided with a raw disk image (.dd), a spreadsheet listing the contents of the media (.csv), a text file documenting the capture process, and the files contained on the media.