Connecting to e-resources

Troubleshooting guide

If you are unable to connect to a e-resource from off campus, try the following:

  • Check the SearchWorks record to verify that we have a current subscription.
  • Clear your browser’s cache and cookies and restart your browser.
  • Try using a different browser.
  • Check the system status page for known outages.
  • Try the steps below to troubleshoot:
    • Log into Stanford VPN using full traffic (non-split-tunnel).
    • Open an incognito or private browser window.
    • Try to connect again using the EZproxy link.
  • Report a connection problem.
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